Spa Etiquette & Cancellation Policy

Spa Etiquette & Cancellation Policy

Arrival times and deposits
Please arrive 10 minutes prior to your appointment time. This allows you to unwind and relax in our lounge area and time to complete any client information to ensure that your chosen treatment is suitable for you.

During busy periods, we do require a deposit to secure your bookings. 


We require at least 24 hrs notice for ALL cancellations.

Gift certificate bookings are considered paid when the booking is made, therefore clients who fail to show for their appointment or give less than 24-hours-notice will forfeit their treatment amount.

Gift cards and vouchers
Gift cards and E-Vouchers should be treated as cash. Lost, stolen or destroyed gift vouchers will not be refunded for cash or replaced.

Gift cards and E-vouchers are non-refundable or redeemable for cash, however can be redeemed for services or products.

Gift Cards and E-Vouchers can only be redeemed at Bella Spazio. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference.

Any balance that remains on the voucher after expiry will not be available for use or a refund.

Gift cards and E-Vouchers cannot be used to purchase another gift card or E- Voucher.

Our treatment menu and pricing may change after the purchase of your gift voucher.

If you are pregnant or have any injuries or skin conditions please let us know to ensure your treatment is tailored accordingly.

If you are feeling unwell leading up to or on the day of your appointment, we ask that you please reschedule to protect our staff and other clients during this time. 

Spa Attire

We recommend that you arrive in comfortable clothes so that when your treatment is complete, you can leave feeling totally relaxed and at ease.

If you are pregnant, please share your news with us when you book, as some facials are not recommended whilst pregnant or during the first trimester. We have specific treatments that we can recommend for mums-to-be and can advise on the suitability of our range of facial and body treatments at different stages of your pregnancy.